Requirements:

• We are looking for a dynamic and experienced Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for overseeing the day-to-day operations of the customer service department, ensuring excellent service delivery, and fostering positive customer relationships. The Customer Service Manager will play a key role in developing and implementing customer service strategies to drive satisfaction, retention, and loyalty.

Responsibilities:

• Lead and manage a team of customer service representatives to deliver exceptional service to customers.
• Develop and implement customer service policies and procedures to ensure consistency and efficiency.
• Monitor and evaluate team performance, providing coaching and feedback to enhance customer satisfaction.
• Handle escalated customer complaints and issues, resolving them in a timely and effective manner.
• Analyze customer service metrics and KPIs to identify trends and areas for improvement.
• Collaborate with cross-functional teams to enhance the overall customer experience.

Responsibilities:

• Customer Service, administrative Assistant, Data Entry, Virtual Assistant
• Account Manager, Ad Management.

Benefits:

• Medical Benefits, Dental Benefits. Paid training.